FAQs

QUESTIONS BEFORE YOU PLACE YOUR ORDER

Q1: Where do we deliver?

Orders typically process within 3 to 7 business days. Standard shipping/transit times apply 7-15 days for international.

 

Q2: Is express shipping available?

Currently, we only offer the Standard Shipping method for our products. If you need express service, please contact us first to confirm the express cost before you place your order.

 

Q3: How can I track my package?

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

 

Q4: What should I do if my tracking number doesn't work?

It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. It's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days.

 

Q5: How long do refunds and replacements take?

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 7 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

 

Q6: How can I edit/cancel my order?

You can modify some of the order's details within 6 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.

 

Q7: Is there a cancellation fee available?

If the order qualifies for cancellation, there is no cancellation fee.

 

Q8: How secure is my personal information?

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.